Ordering products on Supertails' website, getting them at house was good untill I opened the box. One of the product of my purchase which was the Tropiclean Spa Tear Stain Facial Cleanser, was missing in the package. I have mailed them several times, but they take years to give reply. Didn't expect such things from such prestigious platform. Neither they refunded my money nor they have send me the product. Complete wastage of my money. Won't recommend their website to purchase anything for your furry babies. You can avail same products in different websites, try them.