- Round and Gentle comb teeth: Unlike dematting combs with sharp teeth, this dog grooming comb features round teeth that break up tangles and effectively remove loose hair, dander & dirt trapped beneath fur.
- 2 in 1 brush with Stainless steel Pin in one Side and Bristles on the other sideside : One side of the brush features small metal pins that glide through your pets hair, removing tangles & knots along the way. The other side of the grooming brush showcases pliable bristles that are soft & gentle. They do not scratch or irritate your pet's sensitive skin. Instead, they smooth & slick to enhance shin
- Anti-slip Soft grip- It comes with an anti-slip coat on the handle which provides a grip while holding and gives you a firm and effortless hold to avoid accidents while grooming your pet.
- Easy to carry-The ergonomic and lightweight design of this comb makes it easy for pet owners to carry while travelling with their pet, and also can be easily stored in the pet grooming kit even at home.
- Benefits of Brushing – Routine brushing keeps your pet’s hair clean and tangle-free while keeping their skin healthy by stimulating blood flow, removing dead hair, & distributing natural oils.
For any product related issue or for after sales service, please contact us at :
Toll Free: 1 800 300 00765 / 1 800 121 200765
WhatsApp: +91 730 456 0177
Cancellation, Return, Exchange, and Refund Policy
Products sold on the Petfully Platform
Return Policy for the Products
While most of the products available on the website www.supertails.com (“Platform”) can be returned, subject to the terms of this cancellation, return, exchange, and refund policy (“Policy”), please check the details of the product, before placing an order, to check if the product is eligible for a return or not. We do not accept return on sale items or gift cards.
You have 10(ten) days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Returns or exchanges of products in the following categories will not be accepted (unless received damaged or spoilt):
- Food and treats
- Bedding, Mats & Travel Supplies
- Cat litter
- Health and wellness products
- Unopened units in a combo product (ex: If a product comprises 12 packets and out of it, 11 packets are unopened, then a return or refund or exchange request for such 11 packets will not be accepted)
Product pages outline whether that product is returnable or not.
To initiate a return request, you can contact us at firstname.lastname@example.org or at 18005723575.
You may cancel any order before the dispatch of the item has taken place. Or else you may call us at 1800572357 or email us at email@example.com to initiate cancellation.
The Platform retains the right to cancel any order placed by you, at its sole discretion and shall intimate you of the same by way of an email/SMS. Further, the Platform may cancel an order wherein the quantities exceed the standard for individual consumption or the Platform has reason to believe or suspect that such an order is not placed by a consumer for personal use.
For any question relating to return or cancellation of any products, you can always contact us at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt. Contact us immediately but no later than 10 (ten) days if the item is defective, damaged or if you receive the wrong item, or if your item is lost in transit, so that we can evaluate the issue and make it right.
In the event you place a return request for any product purchased by you, we will notify you once we’ve received and inspected the product returned by you, and let you know if the refund has been approved or not. If approved, you will automatically be refunded the relevant amount to your original payment method.
In the event of cancellation of an order, any amount paid by you with respect to such transaction shall be refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
You may cancel a teleconsultation appointment with a veterinarian, on the Platform at any time, 1(one) hour prior to the scheduled teleconsultation.
The Platform and all the veterinarians and consultants listed on the Platform are committed to providing service to the community and make all efforts to attend to the pets at the time scheduled for teleconsultation. However, in exceptional cases, due to unforeseeable and unavoidable circumstances, the veterinarian or the consultant may not be able to attend a scheduled teleconsultation appointment. In such an event, the Platform shall make all reasonable efforts to inform you in advance. In the event of such cancellation of the scheduled teleconsultation appointment, you may either opt to reschedule the appointment or ask the Platform for a refund.
In the event of cancellation of an appointment for teleconsultation atleast 1(one) hour prior to the scheduled teleconsultation, any amount paid by you shall with respect to such appointment shall be refunded to your original payment method. In the event you do not cancel the appointment but do not attend the scheduled teleconsultation appointment with the veterinarian, no refunds will be made.