To order from Supertails, log in to your account using the OTP, add desired products to your cart, review your order, proceed to checkout, enter shipping details, and complete payment. Your order will be placed successfully.

Tracking your order is a breeze with the Supertails. Once your order sets off from the warehouse, you'll receive a tracking link via WhatsApp (make sure your WhatsApp number is active) and email.

Once your order is placed and accepted, modifications such as adding or removing products are not possible.

If you find items missing from your order, please notify us within 48 hrs of delivery by dropping an email at support@supertails.com or calling us at 18005723575.

Oops! If you receive a damaged or defective product, don't wag your tail in dismay. Shoot us an email at support@supertails.com or call us at 18005723575, and we'll fetch the solution for you.

In rare instances, where you receive an incorrect item, initiating a return is simple. Shoot us an email at support@supertails.com or call us at 18005723575, and we'll fetch the solution for you.

Finding the right fit is crucial! That's why we offer a SIZE CHART on the product page. Just click it, and you'll be on the right track. If you're still unsure, paw-lease, reach out to us for a return.

If your fur-baby's outfit doesn't fit paw-fectly, it's a simple fix. Shoot us an email at support@supertails.com or call us at 18005723575, and we'll fetch the solution for you.

We want your pet to have the best! If you're not satisfied, shoot us an email at support@supertails.com or call us at 18005723575, and we'll fetch the solution for you.

If your order is marked as delivered but hasn't arrived, please follow these steps:

1. Double-check your delivery address to ensure it was entered correctly.
2. Contact your neighbours to see if they received the package by mistake.
3. Check with the apartment security if they received the package on your behalf. If you're still unable to locate your order, please contact us at support@supertails.com or calling us at 18005723575.

Sometimes, your order may be split into two or more shipments if certain products are unavailable in the same warehouse. Do not worry; all items will still be delivered, though at different times. Once your order is placed, you'll receive a WhatsApp notification explaining any split orders, clearly outlining the division of your items.

Supertails's returns and exchange policy gives you the option to return or exchange items purchased on Supertails for any reason within 10 days of delivery.

Please ensure the product remains unused and is preserved in its original condition along with the tags and packaging.

Shoot us an email at support@supertails.com or call us at 18005723575 to process your return

Refer to our Return Policy

Go to the “My Orders” section and select the order that you wish to cancel. Refunds for canceled orders get processed immediately and will get credited to your source account within 5-7 business days Orders once dispatched cannot be cancelled. For more assistance, please contact our support team at 18005723575 or Email at support@supertails.com

If you're experiencing difficulty paying for your order,

• Check your internet connectivity
• Double-check your payment information (Card number, expiration date, CVV)
• Clear your browser cache and cookies
• Try for a different mode of payment (UPI / Netbanking / Credit Debit Cards / COD)
• If you’ve tried the above steps and are still unable to complete them, please contact our support team at 18005723575 or Email at support@supertails.com

We accept online payments through all major Credit/Debit Cards (Visa, Mastercard), UPI (Google pay, PhonePe, Paytm), Net banking. EMI options on several credit cards are available. The payment has to be made in India Rupees, as per the final invoice.

In case of any payment failures and charges incurred, the refund will be routed through the payment gateway to the source account within 5-7 working days.

In case your money has been debited and the order did not get confirmed, the amount will either get auto-refunded or a subsequent order will be automatically placed within 30 mins from the time of the transaction. If none of this occurs, please contact our support team at 18005723575 or Email at support@supertails.com

The maximum turnaround time for Credit / Debit card / Netbanking refund is between 5-7 working days from the processing date. UPI refunds usually happen within 24 hrs. Refund Policy

Please contact our support team and we will help you receive a refund for your cash on delivery refund. Kindly note, that refunds cannot be processed in the form of cash (even for cash on delivery orders)

You can apply a coupon on the cart page before placing the order

Explore our exclusive "Offers Zone" on the Home Page, where you can select from a range of deals and enjoy the best discounts available every day

Coupon codes are subject to terms and conditions (product/brand/cart value-specific coupons), so please make sure you've reviewed them and that the coupon is applicable to your order. If the issue still persists, please contact our support team at 18005723575 or email at support@supertails.com

Kindly visit the bank offers page located on the Home page or within the Offers Zone To avail the offer, ensure that you pay for your order using the Debit / Credit card specific to the bank offer.

Discover exclusive brand offers for Supertails available on the Home page or on the Offers Zone page, where you can explore and apply them to your order

Our account creation process is seamless, allowing you to sign up via OTP. Once logged in, you can enter your name, email address, and shipping details, enabling you to place orders for your furry friend effortlessly.

Our services are accessible nationwide. To confirm service availability in your area, please input your PIN code in the "Check delivery date" section provided under the product display page.

The platform fee helps us ensure smooth operations, bring you new features, and keep the platform running effortlessly so that you have a hassle-free experience.

a) If your order is canceled before shipment, lost, or undelivered due to a shipping issue, weʼll refund the full amount you paid, including the platform fee.

b) However, if you choose to return the order or decide not to accept it upon delivery, the platform fee will not be refunded.

The delivery fee helps us ensure your orders are delivered quickly and reliably while supporting post-delivery services.

• Orders below ₹600 will have a delivery charge of ₹49.
• For orders above ₹600, we donʼt charge any delivery fee

a) If your order is canceled before shipment, lost, or undelivered due to a shipping issue, weʼll refund the full amount you paid, including the delivery fee.

b) However, if you choose to return the order or decide not to accept it upon delivery, the delivery fee will not be refunded.

Shipping charges of Rs 19 are applicable on cash on delivery orders. Please note we accept cash only for order value between Rs 700 and Rs 5000.

Regrettably, we currently do not offer the option to update contact details on the account. Please contact our support team at 18005723575 or Email at support@supertails.com for further assistance.

You have the flexibility to edit, add, or remove addresses from the "Address" section located on the "My Account" page

Regrettably, we currently do not offer the option to update email addresses on the account. Please contact our support team at 18005723575 or email at support@supertails.com for further assistance.

Sorry, this option is currently not available. You can always cancel the order before it has been shipped and place a new order. Don't worry, there are no cancellation charges.

Yes, we offer 120 minutes (for eligible pin codes in Bangalore) and same-day deliveries in metro cities by 9 pm

We will soon be available with offline stores in Bangalore and other metro cities