If you have logged in, you can find the status of your order through My account > Order history. If you have checked out as guest, you can review the status of your order through the track link that would be shared with you on email as well as whatsapp. If you have placed an order and have not received a track link, please wait for 12 hours and check again. In some rare cases, courier partners may take up to 12 hours to activate the track link.

In some cases, your order might get split into two or more orders. Those will still be delivered, just on different times. For any such order you will receive a whatsapp notification and it will clearly mention the split of the order.If you have not received any notification of an order split, please reach out to us at: support@supertails.com or use the contact page located at the bottom of our website. We’ll get back to you promptly.

If your product is not shipped, you can cancel your order from the My account section. Please login and go to my account > order history, click on edit or cancel.If your product is shipped, you can cancel or return your order by reaching out to us at: Contact: 1800-5723-575, OR Email: support@supertails.com As soon as we receive the request, we’ll have the order picked up in the next 2-3 business days and wherever applicable, we’ll reprocess the order immediately and/or refund the amount back to the payment method used. In most cases, the fund will be processed within 24 to 48 hours, however in some rare cases, it could take a little longer. Do allow 4-5 business days for the amount to hit your account in such cases. Please note that you can return an order within 10 days of delivery of the order. We will only be able to service returns that are compliant with the return policy.

If you encounter any kind of product quality issue - damaged or broken product, torn packets or if the quality is not acceptable in any form, please reach out to us and report the issue at: Contact: 1800-5723-575, OR Email: support@supertails.com We will promptly reprocess your order (based on availability) or refund the order amount. Please keep the items ready as received and we’ll have them picked up in the next 2-3 business days. Please make sure to report it within 10 days from the delivery of the product

We accept all major credit/debit/UPI channels for payments. In addition, Cash on delivery (COD) option is also available for all cart values from Rs. 700 up to Rs 4,999 at a charge of Rs 19. Note: For consultation bookings, there is no option for cash on delivery; payment must be made online.

In some cases the payment does not go through or it does go through but the order is not registered yet. In most cases, the amount is debited back to the payment source in 3-5 business days. In any case, do not worry, simply reach out to us at Contact: 1800-5723-575, OR Email: support@supertails.com We’ll promptly resolve the issue and help you place the order.

You can check if your address is serviceable by going to any product page and putting in your pin code in the ‘deliver to’ box. It will also show you the tentative delivery timeline. In general, if the delivery address is in a metro, you’ll receive your order in 1-3 days while for other locations it might be between 3-5 days.

Shipping is free for all orders above Rs. 599. For orders below Rs. 599, there is a shipping charge of Rs. 49.

Please check the coupon related terms and conditions on our homepage to see if the coupon is applicable in the given scenario. Check the following - 1. Is the coupon the right one for the cart value 2. Was this a one time coupon which has been used before. If you feel it should still work, give us a quick call and we’ll resolve it immediately: Contact: 1800-5723-575, OR Email: support@supertails.com