UltraPawz Troubleshooting guide

FAQs (Frequently answered Questions)

Why is my UltraPawz device not syncing with the app?

  • Ensure that Bluetooth is enabled on your phone.
  • Make sure the UltraPawz device is fully charged.
  • Allow location access for the UltraPawz app in your phone settings, as it may be required for Bluetooth connectivity.
  • If syncing issues persist, try unpairing and re-pairing the device with your app.
  • If the device is still not connecting, try logging out of the app and then logging back in.

What should I do if I encounter errors while using the UltraPawz app?

  • Restart the app to see if the issue is resolved.
  • If errors continue, try clearing the app cache or reinstalling the app.
  • Check for any available app updates and install them if necessary.

Why is my UltraPawz device not charging?

  • Check that the charging cable is properly connected and the port is clean.
  • Ensure the device is securely attached to the charging cable.
  • If the device still does not charge, try using a different power source.

Why is my UltraPawz app not updating data from the device?

  • Ensure the device is charged and connected to Bluetooth.
  • Allow location access for the UltraPawz app, as it may be necessary for data syncing.
  • Restart the app, re-pair the device, or reinstall the app if the problem persists.
  • If syncing issues persist, try unpairing and re-pairing the device with your app.
  • You can also try manually pulling down the main UltraPawz screen to refresh the data.

Still facing any issues?

If you have any inquiries, feel free to:

Call us at 1800-5723-575

Email us at support@supertails.com