Shipping policy

Shipping

1. How do I track my order?
   To check your order status, go to supertails.com and click on ‘My Account'. Go to ‘Order history’ and choose the order you’d like to track.

1. Is my address serviceable?
   To check this, enter your pin code in the “Deliver to” box on the product page.

1. How much time will it take to deliver to my location?
   If you are located in a metro city, you should get your order within 1-3 days. If you are in a non-metro city, we’ll get you your package within 2-7 days.
   You can check delivery timelines for your pin code by using the “Deliver to” box on the product page.

1. What are the shipping charges for my order?
   

   Shipping charges include the Delivery Fee, Platform Fee, and Cash on Delivery Fee (if applicable):
   
   Delivery Fee: Free for orders above ₹699. For orders below ₹699, a delivery fee of ₹49 applies.
   
   Platform Fee: A flat ₹6 is charged on every order.
   
   Cash on Delivery Fee: If you select Cash on Delivery as your payment method, an additional ₹19 will be added to the order.

Returns and cancellations

1. How do I request a return or replacement?
   You can raise a return or replacement request by calling our customer support at +919187711456.
2. How long does it take to get a refund?
   Depending on your bank, the amount will be credited to your account within 7 working days of placing the request with us.
   
   
3. What is the window of requesting a return?
   You can raise a return request within 10 days from the delivery of the order. We will only be able to process return requests that are compliant with our returns and refund policy. 
   
   
4. How do I cancel my order?
   If your order status is not “In Transit” yet,

1. Go to ‘My Account’ on supertails.com
2. Go to ‘Order History’ and choose the order you want to cancel
3. Click on ‘Cancel’ and press ‘Confirm’
   
   If your order has moved to or beyond the ‘In Transit’ status, write to us at support@supertails.com or call us at +919187711456.