Contact us

Looking for your order?

Track Your Order

Looking for a quick answer?
Check out our FAQs for helpful tips and solutions

If you have logged in, you can find the status of your order through

My account > Order history.

If you have checked out as guest, you can review the status of your order through the track link that would be shared with you on email as well as on Whatsapp.

If you have placed an order and have not received a track link, please wait for 12 hours and check again. In some rare cases, courier partners may take up to 12 hours to activate the track link.

Looking for something else? Check out our FAQs for helpful tips and solutions

Once your order is placed, the items will be shipped in next 24 hours. We will inform you about the shipment along with the tracking line over Whatsapp.

On the website, you can login with your mobile number and find the status of your order through

My account > My Order.

You can also download Supertails app to get latest order status. Download now!

Please reach out to us on:
Our toll free number - 1800-5723-575
Our support email id - support@supertails.com

Address: Petfully Yours Private Limited 837/1 Binnamangala 1st Stage, 100ft Road, Indiranagar, Bangalore 38 F12, Bangalore, Karnataka, India 560038

For pet care related queries - Chat with a Vet

Please reach out to us on:

Our toll free number: 1800-5723-575

Our support email address: support@supertails.com

Correspondence Address:

1335, 11th Cross Rd, Stage 3, Indiranagar,
Bengaluru, Karnataka, India 560038