This is the first time I tried Supertails, primarily because cat food prices on Amazon, HUFT, NetMeds, and others have gone through the roof -- I am shelling out upto ₹4000 a month now. Their competitive pricing attracted me, obviously, and I placed the order after some research. Got confirmation on delivery and an introductory call followed the next day, with an option to avail vet services. Nafisa on the call also assured me that order is on time. So far so good.

Then, things took turn for worse. Late in the evening, received another call informing me that my location is not "serviceable" suddenly and ordered has been cancelled, refund initiated. I still haven't received my money back, but will wait a few days.

More importantly, now my location is serviceable again! Price has been bumped up and my First Time user coupon benefit has been cancelled too.
Clearly, it was a cheap and underhanded ploy to not give away their product for 600 bucks less. Such deceitful tactics is why us regular pet parents prefer sticking with trusted companies, despite higher pricing.

Whoever is behind the company, please look into this matter at priority. I requested your customer care to escalate, but they didn't get back to me.

This is the first time I tried Supertails, primarily because cat food prices on Amazon, HUFT, NetMeds, and others have gone through the roof -- I am shelling out upto ₹4000 a month now. Their competitive pricing attracted me, obviously, and I placed the order after some R&D. Got confirmation on delivery and an introductory call followed the next day, with an option to avail vet services. Nafisa on the call also assured me that order is n time. So far so good.

Then, things took turn for worse. Late in the evening, received another call informing me that my location is not "serviceable" suddenly and ordered has been cancelled, refund initiated. I still haven't received my money back, but will wait a few days.

More importantly, now my location is serviceable again! Price has been bumped up and my First Time user coupon benefit has been cancelled too.
Clearly, it was a cheap and underhanded ploy to not give away their product for 600 bucks less. Such deceitful tactics is why is regular pet parents prefer sticking with trusted companies, despite higher pricing.

Whoever is behind the company, please look into this matter at priority. I requested your customer care to do the same, but they didn't get back to me.

Farmina kitten food flavour and smell bht acha h mere sabhi adult cats ko pasand h kitten food but uska adult food they don't like it isko bhi kitten food jitna tasty hona chahiye tha iska smell bht kharab lagta hai kitten food ka taste or smell sab badia tha... Me kya karu kuch samjh me nhi aa rha h meri adult cats ko ye wala food khakar loose motions b ho rahe hai pta nhi kyun.. I'm very disappointed☹️again my waste of money💔😫

My cat just loves it, doesn't like any other dry food so much.

This is the only cat food that suits my cat. Since starting with this food, her fur has become better, she is healthier and happier.

Supertails is my go-to pet store for a reasonamazing products and unbeatable expert support! Supertails is the purrfect way to show my cat how much I care. , Highlights: Caring support

With this cat food, I'm confident my furry friend is getting the best nutrition. , Highlights: My cat loves it

Its so nice cat love that very much but after eating he had diarrhoea

Farmina N&D Prime Chicken & Pomegranate Grain Free Adult Cat Dry Food

Farmina N&D Prime Chicken & Pomegranate Adult Cat Dry Food