The delivery person denied to deliver product on 2 nd floor. He asked to come down and pick up the package. He was so rude. I mentioned its home delivery, so he said we are paid for shipping not for soor step delivery. When I called customer care to complaint. They didn’t even call them. Customer care person said please ask them to keep it at gate else they will do false delivery. I had worst expeywith supertails. I had to step down and pick up the product bcs of urgency. I am not going to order any product from supertail now on and will never recommend to anyone.